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The Single 1 AI Feature That Can Transform Local Businesses

Discover how you can use AI voice callers to get 2x more leads

Author

Alan Lipa
August 11, 2024

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I did it again.

I didn´t write this newsletter for a long time - mainly because I felt I didn´t have enough to say about the topic you are interested in the most - AI use cases in business.

It´s great to be back with the promise of delivering actionable AI use cases every week from now in your inbox.

Additionally, I will be sharing them on other platforms as well + offering to build it out for you.

In Today's ShakeUp:

  • 4 ways to use AI voice callers

  • Deep dive: Lead generation with voice AI

  • Case Study: How Planta automated 87k calls with voice AI

  • Voice AI tools

  • Interesting picks (News)

and more…

AI Use Cases

Today, we will discuss the use cases of AI voice assistants in business functions such as customer service or marketing.

Here are a few ideas on how you can use these in your business:

Answering customers queries

Create a Voice agent similar to a chatbot that can answer any questions from a knowledge base in a conversational way.

Nurturing Leads

Automatically call the lead the minute they request a callback. This can significantly increase the amount of closed deals.

Providing support

If you offer support to your services or products, it´s unbelievably effective to write down necessary knowledge in a knowledge base and let the voice assistant do the rest.

It will guide the customer patiently step by step to the desired outcome.

Scheduling and booking

If you often need to schedule appointments manually, try delegating this completely to AI and saving more than 1 hour a day.

(Use Case) Deep Dive

Lead Generation voice AI

The problem

If you call a plumber, how many of them pick up? Usually not the first ones you find, because they are out there working.

Can you imagine how many customers are lost by not picking up?

The solution

With AI, you can not only pick up whenever someone calls you but also call back and engage with the customer.

Here are a few benefits of having an “AI Gatekeeper”:

  • You are saving time by not needing to answer the phone yourself

  • You can automatically book jobs into your schedule

  • AI Assistant can provide the customer with most of the important information without you spending time on it.

  • If the assistant is unable to respond, it can redirect the call to you

Which types of businesses can benefit the most?

The best applications for an AI voice caller are in businesses that work a lot through phones such as:

  • Home services (Plumbing, painting, cleaning..)

  • Doctor´s office

  • Real estate agents

  • E-commerce

  • Utilities and telecommunications

  • Recruitment department

  • Car Dealership

How to create your first AI voice caller:

  1. Create an account on Synthflow.ai

  2. Choose from their library of voice templates

  3. Customize the Prompt to reflect your specific use case (Don´t forget to test and iterate.)

  4. Set up your actions, you can choose from information extractor, real-time booking, call transferring, or custom actions.

  5. Configure the model used (I recommend Synthflow LLM)

  6. Add custom vocabulary (Terms that are used in your industry)

  7. Connect to external apps (Easily integrate Google Sheets or other apps to save and retrieve information)

  8. Start Testing!

💡 Is it natural-sounding voice?

Synthflow and other similar apps have mastered using big LLMs as voice agents. Although it is not great in languages other than English, the answer times are usually under 3 seconds and it is becoming more natural every day.

AI Case Study

How Planta answered 87k calls with AI callers

While restaurants might not be at the forefront of the tech revolution, Planta has tried AI voice callers for booking reservations and quickly realized - this can save us some serious money!

Not only can they answer with customer service in mind, but they are also able to better track important metrics when calling their customers.

Useful AI Tools

This week´s theme are the best voice assistants:

Stay Ahead (News and Resources)

Wrapping up

It seems that many companies have realized the potential of AI voice callers. Although there are still concerns about security as well as about the ethical consideration of people willing to talk to a machine, I believe these will become a standard in so many businesses - so you better be first.

What's next?

Thank you for reading, see you next week!